Well the same is true of BeyondTrucks - we specialize in helping those fleets with focused solutions, AKA specialized services.
We know that running a specialized fleet is tough: Your operations are more sensitive, your operations complex because your drivers often do more than just driving and your operations are - well - unique. In some cases, specialized fleets are actually private fleets because the operations are so complex and critical that a shipper is unwilling to hand transport activities to and outside party and keeps logistics activities in-house.
The fact that specialized fleets perform critical, complex, and unique tasks makes it hard to find transportation software providers that fit like a glove… That’s why many of our customers - before finding BeyondTrucks - ran their fleets either on custom-built software or without technology on spreadsheets, paper forms and white boards. If they have a transportation management system, it’s typically not implemented to run all processes and because of its poor fit faces really poor adoption by staff. But gone are those days…
We are the Platform for Specialized Fleets
Here are just some of the ways we help our specialized clients:
Configurability - Work with the BeyondTrucks customers success team to learn how you can fit the platform to your needs. The platform is built with no-code configurability that allows you to define workflows and logic in a way that makes sense for your business as a whole or a staff member specifically.
Helping your drivers who do more than drive - We make sure they are not saddled with paperwork and antiquated steps. Setting workflows BeyondTrucks makes them easy to follow, verifiable and particular to the customer, commodity or location. Signature capture, image/document scanning without cumbersome connecting software.
Compatibility matching for equipment, people and commodities - You set up the logic and our platform will make sure your loads are matched with the right equipment, drivers, and workflows.
Helping reduce risk - Safety and compliance are components to winning new business and keeping your current customers. BeyondTrucks helps you make sure you’re running a tight ship while eliminating manual processes that can be error prone and increase your chances of an incident. Driver certifications, health checks and HOS can all be easily seen and used when considering load planning and dispatching
Specialized drivers need to be more than just drivers:
They are technicians whether it’s unloading from a truck, doing calibrations or instructing a customer. They may also not be traditional truck drivers, but field serivce personnel who performs critical maintenance or care services when at your client site.
They are your salesforce - your drivers represent your company in front of your customers. In some instances, they may even be incentivized to sell to or upsell your customers. We can power them with that.
They are customer support - they interface with customers, answer questions and more
They are your risk managers: especially when you are hauling hazardous or oversized loads, the safety function of a driver may be more critical than just the physical move of the freight from a to be.
They are customer relationship managers - we’ll help you make sure they are